We repair and service treadmills in Nairobi and across Kenya, including machines we did not sell. Tell us the fault and we will quote before we travel, so you know the cost of the visit before anyone is on the road.
Treadmill faults we repair
Most treadmill call-outs come down to one of six things. None of them means the machine is finished.
The belt slips or hesitates under foot. Usually belt tension or a worn deck rather than the motor. Tensioning is adjustment; a worn deck is a part.
The belt is fraying, curling at the edge or running off-centre. Tracking adjustment if it is off-centre, replacement if the weave has gone.
The motor cuts out mid-run, or the machine trips the breaker. Carbon brushes, the motor controller board or an overload caused by a deck that has dried out.
The console shows an error code, or the display is dead. Often a speed sensor or a loose console cable rather than the console itself.
The incline motor grinds, sticks or will not return to zero. The incline motor is a separate unit and is replaceable on its own.
The machine has gone loud or stiff. Almost always lubrication. A dry deck is what destroys belts, motors and boards, in that order.
Servicing, before anything breaks
A treadmill is the one piece of gym equipment that fails from neglect rather than from use. Servicing is lubrication of the deck, belt tensioning and tracking, cleaning under the motor cover, checking the electrical connections and calibrating the speed and incline against the console.
On a commercial floor that runs eight hours a day, servicing is a scheduled job, not a reaction. In a home the interval is longer, but the failure mode is the same: the deck dries, friction rises, the motor draws more current, and the board goes. Replacing a board costs many times what lubrication costs.
What a call-out costs
We quote per job rather than publishing a flat rate, because the honest answer depends on the fault, the model and where the machine is. Send us the make, the model and a short description of what the machine is doing, and we will come back with a figure for the visit and an estimate for any parts before we commit to a date.
If the fault turns out to be something you can fix yourself — and lubrication and belt tension often are — we will tell you that instead of booking a visit.
Areas we cover
Our technician works out of our showroom at Alpha Fitness Gym, Thindigua — behind QuickMart on Kiambu Road — and covers Nairobi and the surrounding counties directly. For machines further out, we handle repairs across the 47 counties, and travel is quoted with the job.
You can reach us on WhatsApp on +254 718 040612, or by email at sales@alphafitness.co.ke if you would rather send photographs and a model number in writing.
Do you service treadmills you did not sell?
Yes. We service machines bought elsewhere, including imported and second-hand treadmills. Tell us the make and model when you get in touch, because parts availability differs by brand and it is better to know before the visit than during it.
What to have ready when you contact us
The make and model, which is usually on a sticker at the front of the deck or under the console.
What the machine does, in your own words — when it happens, at what speed, and whether it is getting worse.
Any error code the console displays, written down exactly as it appears.
Roughly how old the machine is and when it was last lubricated.
Where it is, and whether it is upstairs.
A short video of the fault on your phone is worth more than any description, and often tells us which part to bring.
Buying rather than repairing
Sometimes the repair is not worth it, and we will say so. If a board and a deck both need replacing on an old domestic machine, the parts can approach the price of a better machine. Our current range is on the treadmills page, from KSh 90,000, and we will set the repair estimate against a replacement price so you can decide with both numbers in front of you.
